Privacy Policy

Privacy Policy for Gima (UK) LTD

Effective Date: 22 August 2025

Gima (UK) LTD (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.gimauk.co.uk) or interact with our mobile application and services.

1. Information We Collect

1.1. Personal Information
We may collect the following types of personal information:

Contact Information: Name, email address, phone number, postal address.
Account Information: Username, password, and other account details.
Payment Information: Credit/debit card details, billing information.
Demographic Information: Age, gender, interests.
Communications: Feedback, comments, messages.

1.2. App Permissions and Data Usage
Our mobile application may require certain permissions to provide its intended functionality. These permissions are used solely to enable features within the app and are not used to collect or access your data for any other purpose.

Specifically:
Camera Permission: Our app requires access to your device’s camera exclusively for scanning barcodes and QR codes. This permission is not used for taking photos, recording videos, or any other function. No images or data obtained through the camera are stored on our servers or shared with third parties.

1.3. Non-Personal Information
We may collect non-personal information about your interaction with our website and app, including:

Browser Information: IP address, browser type, operating system.
Usage Data: Pages visited, time spent, referring/exit pages.
Cookies and Tracking: Information from cookies, web beacons, and similar technologies.

2. How We Use Your Information

Provide Services: Process transactions, deliver products, manage your account.
Improve Our Services: Analyse usage trends, enhance website and app performance.
Communicate: Send updates, newsletters, promotional materials.
Customer Support: Respond to enquiries and provide assistance.
Compliance: Meet legal and regulatory requirements.

Registration Approval Notice:
Access to full app features (including pricing and ordering) is restricted until the account is manually verified by our support team. Users are notified via email or phone once the account is approved. Until approval, login is not permitted.

Deactivation & Re-activation Notice:
If a user deactivates their account, login is blocked. If they later attempt to log in again, a confirmation popup is shown. Upon confirmation, the account is reactivated, avoiding duplicate registrations while respecting user intent.

3. How We Share Your Information

With Service Providers: Third-party vendors who assist in website operations, payment processing, and customer support.
For Legal Reasons: To comply with legal obligations, protect our rights, or respond to lawful requests.
In Business Transfers: In connection with mergers, acquisitions, or sales of assets.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:
- Enhance user experience by remembering preferences and personalizing content.
- Monitor and analyse website traffic and performance.
- Serve targeted advertisements based on browsing behavior.

You can manage your cookie preferences through your browser settings.

5. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Rights
Under applicable data protection laws, you have the right to:

Access: Request a copy of the personal data we hold about you.
Rectify: Correct any inaccurate or incomplete information.
Erase: Request deletion of your personal data.
Restrict Processing: Limit how we use your information.
Data Portability: Request the transfer of your data to another service provider.
Withdraw Consent: Revoke consent for data processing at any time.

In-App Account Deletion:
Users can delete their account directly from within the mobile application by navigating to Profile → Account Management → Delete Account. Upon confirmation, all personal data including name, email, addresses, and order history will be permanently removed from our systems, except where retention is required by law (e.g. anonymized billing records).

To exercise any of your rights, please contact us at: info@gimauk.com

7. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of any such data, we will take steps to delete it promptly.

8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Effective Date.” Your continued use of our services after any updates constitutes acceptance of the new terms.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Gima (UK) LTD
Gima House, Unit 4
Rippleside Road Commercial Estate
Barking, IG11 0RH, UK

Email: info@gimauk.com
Phone: 020 8709 0010

This Privacy Policy is intended to comply with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable laws.