Shipping & Delivery

Shipping & Delivery Policy for Gima (UK) LTD

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Effective Date: 10/06/2024

At Gima (UK) LTD (“we”, “us”, or “our”), we are committed to delivering your orders accurately, in good condition, and on time. This Shipping & Delivery Policy explains how we handle shipping and delivery for purchases made on our website https://www.gimauk.com.

1. Shipping Options

We offer the following shipping options:

1.1. Standard Shipping

• Delivery Time: Typically 3-5 business days.
• Availability: Across the UK.
• Cost: Free for orders over £150 in London

1.2. Express Shipping

• Delivery Time: 1-2 business days.
• Availability: Across the UK.
• Cost: £9.99.

1.3. Next-Day Delivery

• Delivery Time: Next business day.
• Availability: Orders must be placed before 12:00 PM for next-day delivery.
• Cost: £14.99.

2. Shipping Process

2.1. Order Processing Time

• Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
• You will receive a confirmation email once your order has been shipped, including tracking information if available.

2.2. Order Tracking

• Tracking information will be provided via email once your order has been shipped.
• You can track your order through our Order Tracking page by entering your tracking number.

3. Delivery Locations

We currently ship to the following locations:

• United Kingdom: Including mainland and remote areas.
• International Shipping: We offer international shipping to select countries. Additional fees and longer delivery times apply. Please see our International Shipping page for more details.

4. Delivery Issues

4.1. Delays

• We strive to deliver your order within the estimated delivery time. However, unforeseen circumstances like severe weather, natural disasters, or shipping carrier delays may affect delivery times. We are not responsible for delays caused by these external factors.

4.2. Incorrect Address

• Ensure that you provide accurate shipping details. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you realize you have entered an incorrect address, please contact us immediately at info@gimauk.com.

4.3. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us within 7 days of the delivery date. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund.

5. International Shipping

5.1. Customs and Duties

• International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

5.2. Delivery Time

• Delivery times for international orders vary by destination and shipping method. Estimated delivery times will be provided at checkout.

6. Order Changes and Cancellations

• You can modify or cancel your order before it has been shipped. Contact us at info@gimauk.com with your order details. Once an order has been shipped, it cannot be modified or canceled, but you may return it according to our Return Policy.

7. Special Instructions

• If you have specific delivery instructions, such as leaving the package with a neighbour or at a particular location, please include these details when placing your order. We will pass these instructions to the shipping carrier, but cannot guarantee they will be followed.

8. Contact Us

If you have any questions or concerns regarding our Shipping & Delivery Policy, please contact us at:

Gima (UK) LTD
Unit 4, Rippleside Road
London, IG110RH, UK]
Email: info@gimauk.com
Phone: 020 8709 0010

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Note: Customize sections in square brackets ([ ]) with the relevant details specific to Gima (UK) LTD. Ensure this policy reflects your actual shipping practices and terms to provide clear and accurate information to your customers.